Govt plans a pump-up for ITeS
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The government is planning to setup a fund which would be used to promote ITeS services in the Tier II and Tier III cities of India. The other initiatives are - an Indian ITES certification test, to be developed by industry and academia, and changes to the formal and non-formal curricula to weave in specific skill sets that are required in contract research work in high-end areas.
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Areas for hi-end work include cryptography, digital water-marking, wireless technologies, smart card applications, artificial intelligence etc.
US state looks to add non-profit groups to no-call list
Fundraising in the US could soon become more difficult after the Colorado state sought to make charities applicable to its telemarketing no-call list. Under the proposed bill, charity and political organisations, nonprofits and politicians would also be prevented from telemarketing to consumers on the no-call list.
Strike at a Call Centre!
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This may be amusing news for Indian call centre employees. It actually happened at a call centre contracted by Bank of New Zealand (BNZ) in Auckland. About 30 staff walked out of the call centre and marched to BNZ's head office holding placards comparing their salaries to "peanuts". |
The protest was prompted by the multimillion-dollar resignation payout to Frank Cicutto, the head of the parent company - National Australia Bank. But the BNZ spokesman defended the offer of a 3.5% pay rise to call centre workers as generous.
And now, unions on Indian Call Center floors!
After failing to stop an exodus of call centre jobs to India, Britain's leading banking union, UNIFI, is planning a membership drive among staff employed in India by UK banks. UNIFI represents 158,000 employees in the UK.
Tips to handle Incoming Calls:
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1. All incoming calls should be answered in a timely manner.
2. Business telephones should always be answered with a phrase like, "Good morning, ABC Company, may I help you?"
3. Never put a caller on hold, but if you have to, be sure to check back with them every minute or so and ask if they would like to continue to hold.
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4. Speak clearly and slowly when you answer a business telephone. Do not slur or mumble your words.
5. Never be rude to a caller, no matter how nasty he is. Always remember to handle calls in a professional, business-like manner.
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Recommend TeleTalk to your friends & Colleagues. Just write in their Email ids.
Note: Permission will be sought before they join the list.
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TECH SUPPORT / CUSTOMER SUPPORT SPECIALISTS / TEAM LEADS
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For more details on other hot jobs, click here.
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